Returns & Exchanges
MR FIX IT · HELP CENTER / 04
A clearer way to request a return.
Understand return eligibility and what happens after you reach out to our team.
Returns & Exchanges
Contact us before sending any item
To request a return or exchange, use our Contact page with your order number, item name, reason for return and photographs when relevant. We will provide instructions for accepted returns. Unauthorized parcels may delay processing.
Unneeded or incorrectly ordered items
Contact us within 14 days of delivery to request a return of an unused item. Approval depends on product condition, packaging, and eligibility. Items must be unused, complete, undamaged and in resaleable condition. Opened, installed, used or altered items may not qualify for a change-of-mind return.
Defective or incorrect items
For an apparent defect, wrong item, or shipping issue, contact us promptly. Manufacturing-defect claims may be covered under our Limited Warranty. Please retain packaging, labels and documentation.
Return shipping
We will explain the applicable return-shipping arrangements when a return is authorized. Change-of-mind return shipping may be the buyer's responsibility. Where applicable law requires us to cover return costs or provide a remedy, those requirements apply.
Refunds and exchanges
Once an item is received and assessed, approved refunds are issued to the original payment method where possible. Replacement or exchange availability depends on stock. Payment-provider processing times can vary.
Installation damage
Broken glass, torn flex cables and other installation damage are not treated as manufacturing defects. Please test screens before final installation.
These policies do not limit rights that cannot legally be excluded.
Need help with an order?
We can help you locate the right parts or review an order-related question. Include your order number when contacting us.
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